🆘 Help Center
Honest answers to real questions
We wrote these the way we'd explain them to a friend — short and direct.
🚀 Getting Started
IPTV (Internet Protocol Television) is TV delivered through your internet connection instead of a satellite dish or cable. Same channels, same shows, same sports — just streamed. Our subscription for this is called Strong8K.
You choose a Strong8K plan, complete your order and payment, and once payment is confirmed the system provisions your Strong8K account automatically and emails your login details. Average activation time is under 30 minutes.
Three things by email: your Strong8K login details (or M3U link), a setup guide for your device, and a receipt. That's everything you need.
📺 Devices & Apps
Strong8K works on almost everything modern: Samsung & LG Smart TVs, Apple TV, iPhone/iPad, Android, Android TV, Fire Stick, MAG boxes, Roku, VIDAA, Windows, macOS — and any M3U player.
One active stream per Strong8K subscription. To watch on two screens simultaneously, add a second subscription.
Depends on your device: HotPlayer/IBO Player for Smart TVs, TiviMate for Android, IPTV Smarters Pro for iOS. Full list on our Apps page.
Yes, freely — your subscription is tied to your account, not your device.
💳 Subscription & Payment
Pick a Strong8K plan duration (1, 3, 6, or 12 months), pay once upfront. Longer plans cost less per month.
Handled by a PCI-DSS compliant gateway over TLS. We never see or store your card data.
No. We don't auto-renew and don't store your card. Renew manually with one click when ready.
No cash refunds — but our Service Continuity Guarantee compensates your Strong8K subscription via extension, replacement, or credit. See our Guarantee page.
⚡ Quality & Performance
FHD (Full HD) is sharp 1080p — our everyday quality baseline on every channel. 4K (Ultra HD) has four times the detail of Full HD, for movies, series, and channels broadcast in 4K. 8K is our highest tier, for content and devices that support it. Every Strong8K plan streams across all three — actual playback quality depends on the source content and your device/screen; we support 8K • 4K on compatible content and devices.
Yes, for content available at 8K from the source — we stream each title at its native resolution, no upscaling tricks. 8K playback also depends on your device and screen supporting it.
Usually local (Wi-Fi/router/ISP). If it persists, contact us — we can route you to the closest server.
Minimum: 8 Mbps for HD, 25 Mbps for 4K, 50 Mbps for 8K (per stream).
We over-provision capacity ahead of major events and route to dedicated event servers.
🛡️ Account & Privacy
Use within your household is fine. Sharing outside it violates our Terms and triggers automated detection.
Only what runs the service: name, email, phone, IP, subscription details. No data sale, no ad trackers.
Contact us immediately on WhatsApp — we reset your password and issue new credentials, usually under 15 minutes.
🤝 Support & Guarantee
WhatsApp every day of the year — median response under 10 minutes during business hours.
If our infrastructure fails you, we extend, replace, or credit your Strong8K subscription to its full value.
Median response on WhatsApp is 4 minutes during business hours. No autoresponders.
📈 Reseller Program
Yes, for Strong8K subscriptions. Packs start at 120 credits and go up to 1,200 — bigger packs lower the per-credit cost. See our Reseller page.
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